Returns & Refunds

R1 Coatings strives to ensure that our customers receive only the highest quality service and merchandise. However, we realize that you may wish to return an item to us. Please carefully read the following Return Policy to see if your item meets the criteria for an acceptable return. If so, please contact a R1 Coatings Customer Service Representative at (888) 237-0222 for assistance and to obtain the required RMA number.

Authorized Return Period

Please inspect your order immediately upon receipt. R1 Coatings will accept the return of many items within 30 days of the date of the original invoice. R1 Coatings cannot accept returns after this authorized return period. After 30 days, any problems you have with your equipment should be addressed directly to the manufacturer.

Returned Merchandise Must Be in Original Condition

R1 Coatings will NOT accept Returns in other than ORIGINAL, UNUSED condition. All warranty cards, product manuals, etc. must be in original, unaltered condition. ITEMS THAT HAVE BEEN USED MAY NOT BE RETURNED.

Return Material Authorization (RMA)

RMA numbers are required for all returns and will be issued by a R1 Coatings Customer Service Representative for all approved returns. Products returned without an RMA number will NOT be accepted.

Restocking Fee

ALL returns are subject to a 15% restocking fee.

Damaged Merchandise

R1 Coatings is not responsible for merchandise damaged by customer misuse or failure to follow instructions specified in the supplied owner’s manual. Returns will not be accepted for merchandise that has been damaged by customer misuse or negligence.

Credits, Refunds and Exchanges

R1 Coatings does not offer cash refunds for returned items. A credit for your returned item(s) will be applied to your R1 Coatings account. You may use this credit to purchase other products from R1 Coatings.

Shipping Charges

Shipping charges are not refundable. Credits for returned merchandise will not include the original shipping charges. Customers are also responsible for paying the shipping charges to return the item(s) to R1 Coatings. If you received free shipping on your order, the cost to ship the order will be deducted from any return shipping amount in the case of a return.

Exchanged Merchandise

Previously exchanged merchandise cannot be returned for a second exchange or credit.

Returns will NOT be accepted for the following items:

  • Pressure Washers
  • Water Containment Systems
  • Wheel Lathe
  • Extractors
  • Water Tanks
  • Ozone Machines
  • Any customized or special order equipment

Chemicals

All chemical material (coatings, detailing chemicals, cleaners, compounds, etc.) must be UNOPENED and UNUSED and in ORIGINAL condition in order to qualify for a return. Returns of opened or used chemicals will not be accepted.

Return Procedure

If your item was purchased within the last 30 days and meets the above criteria for an acceptable return, call R1 Coatings at (888) 237-0222 (Monday – Friday, 8:00 AM to 5:00 PM Pacific Standard Time) for a REQUIRED Return Material Authorization (RMA) number. If possible, have your invoice available and reference your invoice number for faster service.

Pack all items to be returned in a sturdy shipping carton (you may use the original shipping carton if you wish). Print the RMA # on all sides of the shipping carton. Ship returned items back to R1 Coatings at the address below by the most convenient means. We suggest you ship by an insurable shipping method that allows package tracking, such as UPS, FedEx, DHL, etc. Return shipping must be paid by the customer.

Enclose a copy of your invoice and write the RMA # on it. Keep the original receipt for your records. Your return must be received within 10 days from the date the RMA # is issued.

To assure that a credit is issued, all items must be returned in ORIGINAL UNUSED condition. All warranty cards, product manuals, etc. must be in ORIGINAL, unaltered condition. Do not tape or deface manufacturer's original product cartons.

Ship approved returns to:

R1 Coatings
ATTN: Returns Department
8525 Arjons Drive, Suite C
San Diego, CA 92126

Warranties

Full manufacturer’s warranties are supplied with merchandise purchased from R1 Coatings. Warranty cards must be completed and mailed in by the purchasing customer. Please refer any warranty repair or replacement to your local authorized service center. If you are unsure about how to contact the manufacturer, please contact a R1 Coatings Customer Service Representative for more information.

Shipping Disclaimer Notice

R1 Coatings makes every effort to ship orders within 24 hours of the time the order is placed. Orders placed before 1:00pm Pacific Time that request express shipping will usually be shipped that same day for in stock merchandise. Orders placed online after 1:00 pm Pacific Time will usually ship on the following business day. (For example, if you place an order on Friday afternoon, your order will ship out on Monday.) If your order is placed after 1:00 pm and you need your order shipped that same day, please call R1 Coatings at (888) 237-0222 and we will make every effort to accommodate your request. Please also note that next day shipping does not include Saturday delivery. (For example, if you place an order on Friday afternoon and choose a next day delivery option, your order will ship out on Monday and be delivered to you on Tuesday.) If you require Saturday delivery, please call R1 Coatings and speak with a representative. Additional charges will apply for Saturday delivery.

Lost or Damaged Packages

Please inspect your order immediately upon receipt. DO NOT sign for a damaged package without a full inspection of its contents. All items damaged in shipment are insured. If you receive a damaged item, please contact UPS within 24 hours or call a R1 Coatings Customer Service Representative at (888) 237-0222. If you do not receive your order within 2 weeks please contact us; your order may be lost in transit. Orders may be tracked at www.ups.com with a tracking # that we provide you.


Privacy Policy

This privacy notice discloses the privacy practices for www.r1coatings.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

2. What choices are available to you regarding the use of your data.

3. The security procedures in place to protect the misuse of your information.

4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Orders

We request information from you when you order products from www.r1coatings.com. To purchase from the R1 Coatings online store, you must provide contact information (such as name, phone number and shipping address) and financial information (such as a valid credit card number and expiration date). This information is used for billing purposes and order fulfillment. If we have trouble processing an order, we'll use this information to contact you for additional information.

Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve site accessibility and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Display Advertising Policy

R1 Coatings has implemented the use of Google Display Advertising and Remarketing to deliver ads related to R1 Coatings products and services to visitors who have been to www.rightloook.com or in the past 60-90 days. Third-party vendors, including Google, use cookies to anonymously track visitor usage and show ads on websites affiliated with the Google Display Network. If you wish to opt-out of Google’s use of cookies, please visit Google’s Ads Settings or the Network Advertising Initiative opt-out page.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (888) 237-0222.