R1 Coatings strives to ensure that our customers receive only the highest quality service and merchandise. However, we realize that you may wish to return an item to us. Please carefully read the following Return Policy to see if your item meets the criteria for an acceptable return. If so, please contact a R1 Coatings Customer Service Representative at 1-888-237-0222 for assistance and to obtain the required RMA number.
Please inspect your order immediately upon receipt. R1 Coatings will accept the return of many items within 30 days of the date of the original invoice. R1 Coatings cannot accept returns after this authorized return period. After 30 days, any problems you have with your equipment should be addressed directly to the manufacturer.
R1 Coatings will NOT accept Returns in other than ORIGINAL, UNUSED condition. All warranty cards, product manuals, etc. must be in original, unaltered condition. ITEMS THAT HAVE BEEN USED MAY NOT BE RETURNED.
RMA numbers are required for all returns and will be issued by a R1 Coatings Customer Service Representative for all approved returns. Products returned without an RMA number will NOT be accepted.
ALL returns are subject to a 15% restocking fee.
R1 Coatings is not responsible for merchandise damaged by customer misuse or failure to follow instructions specified in the supplied owner’s manual. Returns will not be accepted for merchandise that has been damaged by customer misuse or negligence.
R1 Coatings does not offer cash refunds for returned items. A credit for your returned item(s) will be applied to your R1 Coatings account. You may use this credit to purchase other products from R1 Coatings.
Shipping charges are not refundable. Credits for returned merchandise will not include the original shipping charges. Customers are also responsible for paying the shipping charges to return the item(s) to R1 Coatings. If you received free shipping on your order, the cost to ship the order will be deducted from any return shipping amount in the case of a return.
Previously exchanged merchandise cannot be returned for a second exchange or credit.
All chemical material (coatings, detailing chemicals, cleaners, compounds, etc.) must be UNOPENED and UNUSED and in ORIGINAL condition in order to qualify for a return. Returns of opened or used chemicals will not be accepted.
If your item was purchased within the last 30 days and meets the above criteria for an acceptable return, call R1 Coatings at 1-888-237-0222 (Monday – Friday, 8:00 AM to 5:00 PM Pacific Standard Time) for a REQUIRED Return Material Authorization (RMA) number. If possible, have your invoice available and reference your invoice number for faster service.
Pack all items to be returned in a sturdy shipping carton (you may use the original shipping carton if you wish). Print the RMA # on all sides of the shipping carton. Ship returned items back to R1 Coatings at the address below by the most convenient means. We suggest you ship by an insurable shipping method that allows package tracking, such as UPS, FedEx, DHL, etc. Return shipping must be paid by the customer.
Enclose a copy of your invoice and write the RMA # on it. Keep the original receipt for your records. Your return must be received within 10 days from the date the RMA # is issued.
To assure that a credit is issued, all items must be returned in ORIGINAL UNUSED condition. All warranty cards, product manuals, etc. must be in ORIGINAL, unaltered condition. Do not tape or deface manufacturer's original product cartons.
R1 Coatings
ATTN: Returns Department
8515 Arjons Drive, Suite G
San Diego, CA 92126
Full manufacturer’s warranties are supplied with merchandise purchased from R1 Coatings. Warranty cards must be completed and mailed in by the purchasing customer. Please refer any warranty repair or replacement to your local authorized service center. If you are unsure about how to contact the manufacturer, please contact a R1 Coatings Customer Service Representative for more information.
R1 Coatings makes every effort to ship orders within 24 hours of the time the order is placed. Orders placed before 1:00pm Pacific Time that request express shipping will usually be shipped that same day for in stock merchandise. Orders placed online after 1:00 pm Pacific Time will usually ship on the following business day. (For example, if you place an order on Friday afternoon, your order will ship out on Monday.) If your order is placed after 1:00 pm and you need your order shipped that same day, please call R1 Coatings at 1-888-237-0222 and we will make every effort to accommodate your request. Please also note that next day shipping does not include Saturday delivery. (For example, if you place an order on Friday afternoon and choose a next day delivery option, your order will ship out on Monday and be delivered to you on Tuesday.) If you require Saturday delivery, please call R1 Coatings and speak with a representative. Additional charges will apply for Saturday delivery.
Please inspect your order immediately upon receipt. DO NOT sign for a damaged package without a full inspection of its contents. All items damaged in shipment are insured. If you receive a damaged item, please contact UPS within 24 hours or call a R1 Coatings Customer Service Representative at 1-888-237-0222. If you do not receive your order within 2 weeks please contact us; your order may be lost in transit. Orders may be tracked at www.ups.com with a tracking # that we provide you.
This privacy notice discloses the privacy practices for www.r1coatings.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.
We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
We request information from you when you order products from www.r1coatings.com. To purchase from the R1 Coatings online store, you must provide contact information (such as name, phone number and shipping address) and financial information (such as a valid credit card number and expiration date). This information is used for billing purposes and order fulfillment. If we have trouble processing an order, we'll use this information to contact you for additional information.
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve site accessibility and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
R1 Coatings has implemented the use of Google Display Advertising and Remarketing to deliver ads related to R1 Coatings products and services to visitors who have been to www.r1coatings.com or in the past 60-90 days. Third-party vendors, including Google, use cookies to anonymously track visitor usage and show ads on websites affiliated with the Google Display Network. If you wish to opt-out of Google’s use of cookies, please visit Google’s Ads Settings or the Network Advertising Initiative opt-out page.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 1-888-237-0222.
This Privacy Notice for California Residents (“Privacy Notice”) supplements the information contained in the R1 Coatings® Privacy Policy (the “Privacy Policy”) made available on the website located at www.r1coatings.com (the “Website”). The Website is owned and operated by R1 Coatings®,” “we,” “us” or “our”). This Privacy Notice applies solely to residents of the State of California (“Users”). We adopt this Privacy Notice in compliance with the California Consumer Privacy Act of 2018 (“CCPA”). Any terms defined in the CCPA have the same meaning when used in this Privacy Notice. Users with disabilities who wish to access this Privacy Notice in an alternative format can contact us by calling us at 1-888-237-0222, emailing us at support@r1coatings.com.
We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular User or device (“personal information”). In particular, we have collected the following categories of personal information from Users within the last twelve (12) months:
Category |
Examples |
Collected |
|
A. Identifiers. |
A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, telephone number, or other similar identifiers. |
YES |
|
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). |
A name, signature, physical characteristics or description, postal address, telephone number, passport number, driver's license or State identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories. |
YES |
|
C. Protected classification characteristics under California or federal law. |
Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). |
YES |
|
D. Commercial information. |
Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. |
YES |
|
E. Biometric information. |
Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. |
NO |
|
F. Internet or other similar network activity. |
Browsing history, search history, information on a User's interaction with a website, application or advertisement. |
YES |
|
G. Geolocation data. |
Physical location or movements. |
YES |
|
H. Sensory data. |
Audio, electronic, visual, thermal, olfactory, or similar information. |
NO |
|
I. Professional or employment-related information. |
Current or past job history or performance evaluations. |
NO |
|
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)). |
Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. |
NO |
|
K. Inferences drawn from other personal information. |
Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. |
NO |
Personal information does not include:
We obtain the categories of personal information listed above from the following categories of sources:
We may use or disclose the personal information that we collect for one or more of the following business purposes:
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated or incompatible purposes without providing you with notice.
Subject to your right to opt-out of such sharing, we may share your personal information: (a) with/to third parties for marketing purposes; and (b) for the other business purposes set forth above. We do not rent or sell your personal information.
When we disclose personal information to a third party service provider or other entity, we enter into a contractual relationship that describes the purpose for which such third party may use the personal information and requires that third party to both keep the personal information confidential and not use it for any purpose other than the performance of its services under the applicable contract. Please note, we do not collect information from Users that we actually know are less than eighteen (18) years of age and we do not share or sell the personal information of Users that we actually know are less than eighteen (18) years of age. Without limiting the foregoing, we have not shared or sold the personal information of Users that we actually know are less than sixteen (16) years of age in the preceding twelve (12) months. We have never sold any personal information of our Users and do not share User information as a matter of current policy.
In the preceding twelve (12) months, we have disclosed the following categories of personal information for a business purpose:
We disclose your personal information for a business purpose to the following categories of third parties:
The CCPA provides Users (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
You have the right to opt-out of our sharing of your personal information to third parties. To exercise your right to opt-out of our sharing of your personal information to third parties, please submit a verifiable User request to us by either:
We endeavor to act on all opt-out requests as soon as practicable, but in all cases within fifteen (15) days of the receipt of your request.
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past twelve (12) months. Once we receive and confirm your verifiable User request, we will disclose to you:
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable User request, we will delete (and direct our service providers to delete) your personal information from our (their) records, unless an exception applies; provided, however, that in some cases, strictly for regulatory compliance purposes and to better evidence/honor opt-out/unsubscribe requests (and for no other purposes), we may retain certain items of your personal information on a de-identified and aggregated basis in such a manner that the data no longer identifies you.
We may deny your deletion request if retaining the information is necessary for us or our service providers to:
To exercise your access, data portability and/or deletion rights described above, please submit a verifiable User request to us by either:
Only you or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable User request related to your personal information.
You may only make a verifiable User request for access or data portability twice within a 12-month period. The verifiable User request must:
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm that the personal information relates to you. Making a verifiable User request does not require that you create an account with us. We will only use personal information provided in a verifiable User request to verify the requestor's identity or authority to make the request.
We endeavor to respond to all verifiable User requests within forty-five (45) days of the receipt thereof. If we require more time (up to ninety (90) days), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option. Any disclosures that we provide will only cover the twelve (12) month period preceding the receipt of your verifiable request. The response that we provide will also explain the reasons that we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily usable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable User request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
We reserve the right to amend this Privacy Notice in our discretion and at any time. When we make changes to this Privacy Notice, we will notify you by email or through a notice on the Website’s homepage.
If you have any questions or comments about this Privacy Notice, our Privacy Policy, the ways in which we collect and use your personal information, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us by either:
